HOW TO RETURN AN ORDER
1. Obtain the Return Shipping Authorization Code: Call us at (844) 884-9722 to obtain a return shipping authorization code and request your free FedEx return shipping label. Write your return shipping authorization code on the outside of the package you are returning.
2. Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all diamond certificates (a $250 replacement fee per certificate will be charged otherwise). Your FashionStrada Jewelry Cleaner is complimentary; please keep this as a token of our appreciation. For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
3. Shipment and Insurance: For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box . If you do not have the original packaging, please include the ring/jewelry box inside a small FedEx Priority box and seal it. Affix the label to the outside of the larger box and drop it off at your nearest FedEx location. FashionStrada and FedEx are not responsible for packages dropped off in FedEx Drop Boxes or Non-FedEx staffed locations. Obtain a FedEx receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
4. If you decide to use a different shipping method, please follow the shipping procedures below. FashionStrada is not responsible for items lost or damaged while shipping.
- If your order is valued at under $500, you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached Brilliant Earth.
- If your order value is over $500, ship your return via US Postal Service Registered Mail™, insured for the total value of the shipment, signature required, and request a return receipt for confirmation that your shipment has reached FashionStrada. FedEx and UPS will not insure merchandise over $500.
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately seven business days to process upon receipt of the item. FashionStrada will refund the original purchase amount of the item via the mode of payment used in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle in order for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired,please contact us at (844) 884-9722 to request another return shipping authorization. All requests for refunds must be in writing via email or fax. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
If you have any questions about our return procedure, please contact us at (844) 884-9722